Refund policy

Returns Policy

We hope you love your SOAPBOTTLE products, but if you need to make a return, here’s what you need to know:

  • Sealed Packages Only

Returns are only accepted if the packaging is unopened and intact.

  • Natural Variations

SOAPBOTTLE is made with natural ingredients, so while we strive to deliver your product in perfect condition, minor imperfections during shipment may occur. For significant damage, contact us at [email protected] for assistance.

  • Return Address

Please send returns to the following address:

SOAPBOTTLE

Am Ochsenhorn 13

68723 Plankstadt

Germany

Note: Return shipping costs from must be covered by the sender.

  • Processing Times

Returns during peak seasons may take longer to process. Refunds are issued after an on-site inspection of the returned product.

Thank you for supporting our mission to reduce waste while delivering high-quality, sustainable products!