Refund policy

Returns Policy 

We hope you love your SOAPBOTTLE products, but if you need to make a return, here’s what you need to know: 

  • Sealed Packages Only 

Returns are only accepted if the packaging is unopened and intact.

  • Natural Variations 

SOAPBOTTLE is made with natural ingredients, so while we strive to deliver your product in perfect condition, minor imperfections during shipment may occur. For significant damage, contact us at info@soapbottle.com for assistance. 

  • Return Address 

Please send returns to the following address: 

SOAPBOTTLE 

Am Ochsenhorn 13 

68723 Plankstadt 

Germany  

Note: Return shipping costs from must be covered by the sender. 

  • Processing Times 

Returns during peak seasons may take longer to process. Refunds are issued after an on-site inspection of the returned product. 

Thank you for supporting our mission to reduce waste while delivering high-quality, sustainable products!